Thank you for choosing to book with Hotel Sahajtam Inn through our official website, www.yesoff.com. We strive to provide a seamless and transparent booking experience. Please review our refund policy below, which outlines the terms and conditions for cancellations and refund eligibility.

1. Cancellation & Refund Requests

Guests wishing to cancel a booking and request a refund must email us at [email protected], clearly stating the reason for cancellation along with booking details (such as booking ID, guest name, and check-in date).

2. Full Refund Eligibility

To be eligible for a full refund, the cancellation request must be received by us at least one (1) day prior to the check-in date, before 10:00 PM (local time).
Any cancellation request sent after 10:00 PM on the day prior to check-in will not be eligible for a refund.

3. No Communication Policy

In case of prepaid bookings, if no communication or cancellation request is received from the guest before the scheduled check-in date and time, the booking will be considered a no-show.
We will be unable to provide a check-in or process any refund in such cases.

4. How to Request a Refund

To initiate a refund, please email us at [email protected] with the following:

Subject line: “Refund Request – [Your Booking ID]”
Full name of the guest
Booking ID and check-in date
Reason for cancellation
Contact number

We aim to process all eligible refunds promptly after verification.